Coaching and mentoring involves asking questions – of the client and of yourself. 

Sometimes, only after a number of questions do we get to the core of what needs to be worked on.  It could be fewer than five, or more.

Continuous improvement is essential for an individual and an organisation.  I strongly believe that there is always room for improvement.  In this context, root cause analysis shows:  

If you keep asking the question “why” five times, you get to the root cause of the issue.  That’s just an analogy.  The point is that I believe in asking exploratory questions so that we get to the heart of what needs to be worked on.  It is then easier to establish: